What We Collect and Why It Exists
When you open an account, we collect the details you provide — your name, contact information, and the credentials you use to log in. Once you start moving funds, we record transaction data tied to the payment method you used: this includes activity processed through Touch
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'n Go eWallet, Boost, or GrabPay, as well as any DuitNow or FPX transfers. That data lets us verify deposits, match withdrawals to the correct account, and flag anything that looks out of place. We also collect device and session data automatically — the type of
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device you used, your browser session, and the pages you visited. This helps us keep the platform running well across mobile and desktop without requiring you to reconfigure anything each time. Account activity logs are kept for a defined retention period required by our operational obligations,
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after which they are deleted or anonymised. We do not sell your data to third parties. Where we share data with payment processors or fraud-detection services, it is solely to complete the transaction or protect your account. If your account involves eligibility questions under local law,
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we handle those through the verification step in your account settings — not through any third-party data broker.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.